Simple and Effective Approach to Developing Your KM Strategy and Implementing Framework (based on the Working KnowledgeCSP Concept | Strategy | Practice (CSP)

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Registration: 8.30 am

Workshop time: 9.00 am – 12.00pm

Facilitator: Bill Kaplan, Founder and Principal, Working KnowledgeCSP LLC

About your workshop leader:

Bill Kaplan is one of the original thought leaders, practitioners, and consultants applying knowledge management in the government sector, a long time practitioner in the private sector, and is published on many articles on knowledge management and federal acquisition. He also uniquely works at the intersection of KM and federal acquisition and program management, helping government organizations create value from their knowledge to ensure mission success.

Bill Kaplan completed a distinguished career in federal acquisition and program management in the United States Air Force and the Department of Defense, retiring in the rank of Colonel. During his military career he earned numerous personal, unit awards and service medals including the Defense Superior Service Medal and the Legion of Merit Medal.

About the workshop:

An organisation must have an idea, a concept, about where it wants to go with knowledge management, how it’s going to get there, and what it’s going to do to implement KM in a consistent, sustainable and measurable way to achieve better operational or business performance . . . that is the promise of knowledge management.”Bill Kaplan, Founder, Working KnowledgeCSP

This workshop will help you to think through your organisation’s path to developing an effective KM Strategy and Implementing Framework. This is neither a so called “certification” course that promises to “certify” you in KM, nor is it an academic exercise in KM concepts lacking practical outcomes or outputs.

Rather, it is an opportunity for you to gain the understanding required to develop a relevant KM Concept for your organisation based on a solid understanding of what you want to do with KM and why develop a KM Strategy that fits your culture and workforce dynamics, and then to determine what implementing practices work best based on your KM concept and strategy, and desired outcomes.

A real question is “Can I do this? and “Where do I start?”

The CSP model provides leaders and their workforces a clear road map. It is presented in understandable terms supported by ready-to-implement ideas that can be used to begin to think about and then to build smarter, more successful organisations by maximising the knowledge that is already inside their organisations before it is lost through turnover or other attrition.

The CSP Model is divided into three phases:

• Knowledge Concepts

• Knowledge Strategy

• Implementing Practices.

Concept: Understanding (1) the future state that you wish to achieve from leveraging “what you know about what you do” to improve business or operational performance, and (2) the outcome that you wish to achieve through your investment in Knowledge Management (KM).

Strategy: Any KM investment should be grounded in the overall strategic plan of your organisation. Developing a KM Strategy and codifying this as part of the overall strategic plan helps to embed KM as an achievable and valued objective that is supported by leadership.

Practice: Identifying and implementing the relevant KM practices, tools, and techniques that you will embed in your organisation as “part of the way you work” to consistently capture, adapt, transfer, and reuse the critical and relevant knowledge needed to drive your business or mission outcomes.

To move from concept to strategy to implementing practice, to enable your organisation (top down) and workforce driven (bottom up) behavior and knowledge culture, the organisation must focus on (1) easily stated and easily understood outcomes, (2) tied to relevant measures of (KM) success, that (3) must be tracked to existing strategic initiatives and measures of value.

This workshop is especially relevant in helping you to decide if you are able to develop and implement a KM Strategy and Implementing Framework internally or if you need outside help. In either case, you will benefit from this workshop by improving your ability to think through what is required and asking the right questions from the beginning.

Prior to the workshop attendees, are asked to complete a very short questionnaire about the “Knowledge Management Environment” (KME) in their organisations. This insight is used to craft the workshop to fit this audience and its relative KM maturity and workshop objectives.

The workshop will be about you and your KM needs.

All attendees will receive a workbook that carries the discussion from the workshop back to the workplace and serves as a summary of our workshop discussions and your learnings.

The Practical Application: This is neither a so called “certification” course that promises to “certify” you in KM, nor is it an academic exercise in KM concepts lacking practical outcomes or outputs. Rather, it is an opportunity for you to gain the understanding required to develop a relevant KM Concept for your organisation based on a solid understanding of what you want to do with KM and why, develop a KM Strategy that fits your culture and workforce dynamics, and then to determine what implementing practices work best based on your KM concept and strategy, and desired outcomes.

 

Kaplan Bill 19a_Hi ResA

About your workshop leader:

Bill Kaplan is one of the original thought leaders, practitioners, and consultants applying knowledge management in the government sector, a long time practitioner in the private sector, and is published on many articles on knowledge management and federal acquisition. He also uniquely works at the intersection of KM and federal acquisition and program management, helping government organizations create value from their knowledge to ensure mission success.

Bill Kaplan completed a distinguished career in federal acquisition and program management in the United States Air Force and the Department of Defense, retiring in the rank of Colonel. During his military career he earned numerous personal, unit awards and service medals including the Defense Superior Service Medal and the Legion of Merit Medal.

 

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